By Angel Maldonado

Enterprise Search strategy needs to evolve and innovate by applying the successful Social Media principles of the Web.

An Enterprise user is boomed with frustrations when interacting with Enterprise information and knowledge at the corporate environment. While the same user on the web can find mostly anything needed and be easily updated on friends activities and thoughts.

For the retrieval part of Enterprise assets great progress has been made and yet, in my radar, only a very few set of companies tackle it successfully.

For the being updated on peers activities part, there is so much more that the Enterprise shall do and learn from the success of Social Media on the Web.

Taking Social Media success to the Enterprise decision making.

Such initiatives are already taking place empowered by collaborative platforms, internal communication tools, complementary micro-blogging apps or merely developed additions like allowing a user to populate the now classic “what are you working on?” field on its profile, work-space, and the like.

Employee updated status and open communications are very useful for the information retrieval challenge and decision making process.

Lets build this up from the essentials:

What is the purpose of any search system?

To make informed decisions that take into account anything that matters.

What does matter for an employee while making a decision?

Well, let me propose:

  1. His knowledge
  2. The information that can be gathered (from other’s or sources)
  3. The company’s culture
  4. His self-interest

Opening micro-blogging systems within the organization positively affects all these factors and finally proposes a penetrating strategy for KM ¿Don’t you think?